Terms and Conditions for Man With A Van Ruislip
These Terms and Conditions set out the basis on which Man With A Van Ruislip provides moving, transport, delivery, and related service arrangements to customers in the UK. By making a booking, confirming a quotation, or allowing work to begin, the customer agrees to these terms. They are written to be clear, fair, and practical, and they apply whether the service involves home removals, office moves, single-item transport, furniture collection, or other agreed van and labour services. These terms should be read carefully before any booking is confirmed.
The words we, us, and our refer to the service provider operating under the name Man With A Van Ruislip. The words you and your refer to the customer, client, or person making the booking. If a booking is made on behalf of another person, the person making the booking confirms that they have authority to agree to these terms and provide accurate information for the job.
These terms apply to all standard service arrangements unless a separate written agreement has been signed by both parties. Any special instruction, additional task, or variation to the original booking should be agreed in advance wherever possible. If there is any conflict between a written quotation and these general terms, the written quotation will usually take priority in relation to the specific job details.
Our services are intended for lawful domestic and commercial transport, collection, delivery, loading, unloading, and similar work. We do not accept bookings that require illegal activity, unsafe handling, or the transport of prohibited items. We may refuse or stop a job if carrying it out would breach the law, create a health and safety risk, or expose property, people, or vehicles to unreasonable danger.
Booking process begins when you provide the relevant details of the job, including the collection and delivery locations, access conditions, item description, approximate volume, date, and preferred time. A quote may be based on the information supplied at the time of enquiry. If the information changes, the quote may need to be revised. A booking is only confirmed once we have accepted the job and, where required, received any deposit, booking fee, or written confirmation.
It is your responsibility to ensure that all details given during the booking process are accurate and complete. This includes notifying us of stairs, narrow access, parking restrictions, heavy or fragile items, disassembly requirements, waiting time concerns, and any item that may need special handling. If the actual job differs from the booked description, we may adjust the price, amend the schedule, or decline to continue if the change is substantial.
Payments are due in accordance with the quotation or invoice issued for the service. Unless otherwise stated, payment is required on completion of the job. We may request a deposit for advance bookings, larger jobs, same-day reservations, or services involving third-party costs. Any deposit paid is typically deducted from the final balance, unless a cancellation fee or other charge becomes payable under these terms.
Accepted payment methods may include bank transfer, cash, card payment, or another method agreed in advance. If a payment is made by bank transfer, it must clear in full within the timeframe stated on the invoice or booking confirmation. We reserve the right to suspend or withhold the service until payment arrangements are satisfied. Where payment is overdue, we may charge reasonable recovery costs and interest where permitted by law.
All prices are usually based on the facts known at the time of quotation. Additional charges may apply if the job takes longer than expected, requires extra labour, involves additional stops, includes unreported bulky items, or is delayed by factors beyond our control. Examples may include long carrying distances, waiting for keys, restricted access, parking difficulties, or requests to carry items not originally listed. We will aim to notify you of any material change as soon as reasonably possible.
If you cancel or reschedule a confirmed booking, you should notify us as early as possible. Cancellation charges may apply depending on the notice period, the nature of the booking, and any costs already incurred. For example, a short-notice cancellation may result in a fee to cover reserved time, travel preparation, staffing, or unrecoverable expenses. If we have already arranged external services or paid third-party costs on your behalf, those costs may also be chargeable.
Where a deposit has been taken, it may be refundable, partially refundable, or non-refundable depending on the circumstances and any prior agreement. If you cancel with sufficient notice, we may, at our discretion, allow the deposit to be transferred to a new date. If we need to cancel due to unforeseen circumstances, we will try to provide reasonable notice and may offer an alternative appointment, but we are not liable for consequential losses caused by a rescheduled booking.
You must ensure that someone is present at collection and delivery, unless other arrangements have been agreed in advance. If we are unable to complete the work because access is denied, keys are unavailable, parking is impossible, or the property is not ready, waiting time, aborted journey, or additional attendance charges may apply. We reserve the right to leave the site if continuing would be unsafe, unlawful, or commercially unreasonable.
Liability is limited to the extent permitted by UK law. We will take reasonable care when handling goods, loading and unloading items, and operating the vehicle, but we are not responsible for losses caused by matters outside our control, including pre-existing damage, defective packaging, hidden faults, or inaccurate instructions. Customers are encouraged to protect fragile, valuable, or irreplaceable items with suitable packaging and to advise us in writing where additional care is needed.
We do not accept liability for normal wear and tear, minor scuffs, cosmetic marks, or damage resulting from items that are already weak, unstable, poorly packed, or structurally unsound. Where you request that goods be moved in a manner that carries a known risk, you accept that risk unless we agree otherwise in writing. We may refuse to move items that are too heavy, unsafe, or unsuitable for the available access route.
If any loss or damage occurs and is allegedly caused by our negligence, you must notify us as soon as reasonably possible and in any event within a reasonable period after the service. You should retain packaging, photographs, and any relevant evidence to support the claim. Any compensation, where payable, will normally be limited to the direct loss suffered and will not include indirect, incidental, or consequential losses such as loss of income, loss of business, or emotional distress, unless required by law.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. Your statutory rights as a consumer are not affected. If you are booking as a business customer, additional commercial limitations may apply to the fullest extent permitted by law, and you should request clarification before confirming the job.
Waste regulations apply to any waste, unwanted items, rubbish, packaging, or materials that form part of the service. We will only transport, remove, or dispose of waste where the job has been arranged lawfully and in accordance with applicable environmental and waste-handling rules. You must tell us in advance if any item is classed as waste, potentially hazardous, electrical, bulky, or requiring specialist disposal. We do not carry or dispose of restricted waste unless specifically agreed and legally permitted.
Under UK waste law, a waste transfer or disposal arrangement must be lawful, traceable, and appropriate for the type of material involved. The customer is responsible for ensuring that waste presented for removal is owned by them or that they have authority to dispose of it. You must not ask us to remove items that contain confidential data, hazardous substances, asbestos, chemicals, pressurised containers, clinical waste, or other regulated materials unless we have expressly agreed and are properly licensed or authorised to handle them.
If a job includes the removal of waste, you agree to provide accurate information about the nature and volume of the waste. We may refuse any load that appears misdescribed, unsafe, contaminated, or unlawful. Any additional handling, sorting, loading time, transfer station charge, or disposal fee may be added to the invoice where reasonably necessary. If we discover during the job that the materials are different from what was declared, we may adjust the price, pause the work, or terminate the service.
You must not use our service to dispose of goods illegally, evade proper disposal costs, or dump waste in breach of environmental rules. We may ask for evidence that waste has been generated lawfully and may refuse work where compliance cannot be reasonably confirmed. Where appropriate, we may retain records relating to waste transfer, collection, or disposal in line with legal requirements and internal compliance procedures.
Customer responsibilities include ensuring the premises are safe and accessible, pets are secured, children are supervised, and fragile or valuable items are clearly identified. You should empty drawers, secure loose parts, defrost appliances in advance where required, and disconnect utilities only if it is safe and lawful to do so. We are not responsible for items left inside furniture, packaging left open, or goods that are not ready for transport at the agreed time.
We reserve the right to appoint suitable personnel or subcontracted support where needed to complete the service efficiently. Any person acting on our behalf should be treated as authorised to carry out the booked work within the scope of the job. Reasonable instructions from our team regarding loading order, safe lifting, access, or parking should be followed to help complete the service safely and efficiently.
If a delay occurs because of traffic, weather, access problems, breakdown, or other events beyond our control, we will use reasonable efforts to minimise the disruption. Time estimates are approximate unless explicitly guaranteed in writing. We are not liable for delays caused by factors outside our control, though we will act in good faith to keep you informed where possible. For time-sensitive jobs, you should allow a sensible margin and provide any necessary access arrangements well in advance.
Any customer property left in our vehicle or at a site after completion should be reported promptly. We will try to arrange reasonable collection or return, but storage, admin, and further travel costs may apply. Unclaimed items may be handled according to our retention procedures and any applicable legal requirements. We are not obliged to store items indefinitely, and we may dispose of items lawfully after suitable notice where permitted.
The service may be suspended or terminated immediately if you breach these terms, provide false information, fail to pay, behave abusively, or instruct us to act unlawfully. We may also refuse future bookings where a serious breach has occurred. Where practical, we will explain the reason for refusal or termination, but we are not required to continue with a job that places people, vehicles, or property at risk.
Governing law and jurisdiction: these Terms and Conditions are governed by the laws of England and Wales. Any dispute, claim, or matter arising from or in connection with the service shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. If any part of these terms is found unenforceable, the remaining provisions will continue in full force.
No waiver of any term will be effective unless stated in writing. Any failure by us to enforce a right or condition on one occasion does not mean we waive that right in future. These terms may be updated from time to time, and the version in force at the time of booking will normally apply to that booking unless a later written agreement states otherwise.
By proceeding with a booking, you confirm that you have read, understood, and agreed to these Terms and Conditions for Man With A Van Ruislip. You also confirm that the details provided are accurate to the best of your knowledge and that you will cooperate in good faith to ensure the job is completed safely, lawfully, and efficiently. These terms are intended to support a clear and professional service relationship for every van move, delivery, or transport arrangement.