Man With A Van Ruislip Terms and Conditions
These Terms and Conditions set out the basis on which Man With A Van Ruislip provides its moving, transport, delivery and related services to customers in the United Kingdom. By making a booking, confirming a quotation, or allowing our team to begin work, you agree to be bound by these terms. They are designed to create clarity around the booking process, payment, cancellations, liability, waste handling, and the law that applies to the service. For the avoidance of doubt, references to “we”, “us” and “our” mean the service provider, and references to “you” or “the customer” mean the person or business requesting the service.
These terms apply to all standard man and van services in Ruislip and to any associated labour that is arranged as part of the booking. They may also apply to items carried, loaded, unloaded, stored temporarily, or disposed of where those activities have been agreed in advance. If any special conditions are added to your quotation or booking confirmation, those special conditions will take priority over these general terms to the extent of any conflict. If you are booking on behalf of another person, you confirm that you have authority to accept these terms for them and that you will ensure they understand the relevant obligations.
We reserve the right to refuse or suspend services where a request is unsafe, unlawful, incomplete, outside our service scope, or where the customer does not comply with these terms. Any variation to these terms must be agreed by us in writing. No employee, driver, subcontractor or representative may alter these terms verbally unless such change is expressly confirmed in writing by an authorised person. These terms should be read carefully before booking, as they define the limits of our responsibilities and your responsibilities during the service.
All bookings for a van and man service must be made using the details requested at the time of quotation or reservation. A booking is not confirmed until we have provided acceptance, which may be by email, message, invoice, written confirmation or other documented method. The information you provide must be accurate and complete, including item descriptions, collection and delivery addresses, access conditions, stairs, parking, timing preferences, and any items requiring special handling. If any information changes after confirmation, you must tell us promptly, because changes may affect the price, the vehicle required, the number of movers, or the scheduled time.
Our quotations are usually based on the information supplied by the customer. If the actual job differs materially from what was originally described, we may revise the price, refuse to proceed until the revised price is accepted, or amend the booking to reflect the changed circumstances. Examples include extra items, additional waiting time, larger access restrictions, unexpected floor levels, parking issues, or the need for dismantling, wrapping, or specialist lifting. We do not guarantee availability until the booking is confirmed. Where a quotation is time-based, the final charge will reflect the actual time spent unless a fixed-price arrangement has been agreed in writing.
If your booking includes third-party access, restricted buildings, timed entry slots, permits, collection windows or delivery appointments, you are responsible for ensuring that all required permissions are in place. We are not liable for delays or additional charges caused by missing access arrangements, unavailable lifts, closed loading bays, or site rules that were not disclosed beforehand. Man with a van Ruislip bookings are accepted on the understanding that the customer will cooperate reasonably to ensure the service can be carried out safely and efficiently.
Payment terms depend on the nature of the service and the agreement set out in your quotation or invoice. Unless otherwise stated, payment is due on completion of the job or at the time specified in advance. We may request a deposit, card pre-authorisation, or full prepayment for certain services, especially where vehicle scheduling, disposal costs, or out-of-area work is involved. Where a deposit is taken, it may be non-refundable in the event of late cancellation or where we are unable to complete the service due to inaccurate customer information.
Prices may be quoted as hourly rates, fixed fees, call-out charges, minimum charges, or a combination of these. Any waiting time, congestion, extended loading, or additional labour outside the agreed scope may be charged separately. Unless we state otherwise, quoted prices exclude unexpected third-party charges such as parking fines, tolls, congestion charges, ferry fees, permit costs, or disposal fees that arise because of the service. The customer must pay such sums if they are incurred because of the booking.
Invoices must be paid using the methods we make available. If a payment is declined, reversed, or delayed, we may suspend future services, retain goods until payment is received where lawful, and charge reasonable costs of recovery. VAT, if applicable, will be shown in accordance with the relevant tax rules. You are responsible for reviewing the final invoice and raising any billing query promptly. Failure to dispute an invoice in a timely manner does not remove your obligation to pay undisputed amounts.
Cancellations, Rescheduling and Delays
Cancellations must be made as soon as possible and preferably in writing. The cancellation policy that applies will depend on the notice given and the work already performed. If you cancel after the team has been scheduled, dispatched, or has started travel to the job, we may charge a cancellation fee reflecting lost time, labour, fuel, and administration. Where a fixed-price move has been booked, short-notice cancellation may result in a charge up to the full quoted amount if we have reserved the day and turned away other work.
Rescheduling is subject to availability and may require the quotation to be revised if the new date, duration or service requirements differ from the original arrangement. We are not responsible for delays caused by traffic, road closures, weather conditions, breakdowns, incidents, police direction, or events beyond our reasonable control. However, we will use reasonable efforts to keep you informed if timing changes occur. If we are delayed because of factors outside our control, that does not automatically entitle the customer to cancel without charge unless the delay becomes unreasonable and we have failed to take reasonable steps to mitigate it.
If you fail to be present at the agreed time or cannot provide access within a reasonable period, we may treat the service as cancelled or charge waiting time, a return visit fee, or both. Man and van services in Ruislip depend on efficient scheduling, so your cooperation is important. We recommend that all items are ready to move and that any required permissions, keys, codes or escorts are available before arrival. If the job cannot proceed because of circumstances attributable to the customer, any deposit may be retained to offset costs incurred.
Liability, Insurance and Customer Responsibilities
We will take reasonable care when handling your goods and will aim to carry out the service professionally and safely. However, our liability is limited to losses that are directly caused by our negligence or breach of contract and that were reasonably foreseeable at the time the contract was made. We are not liable for indirect, consequential or economic losses such as loss of profit, loss of opportunity, missed deadlines, business interruption or emotional distress, except where the law does not allow such exclusion.
You must ensure that all items are suitably packed, secured, protected and labelled where necessary before the service begins, unless packaging or wrapping has been expressly included in the booking. Fragile, valuable, antique, irreplaceable, or high-value items should be declared in advance. We may decline to move certain items unless special arrangements are made. This includes, but is not limited to, cash, jewellery, documents of title, live animals, hazardous materials, pressurised containers, illegal goods, and items that are unsafe to transport. If you hide or fail to disclose an item’s nature, you accept the risk of any resulting loss or damage.
Where our team loads or unloads items supplied by the customer, you are responsible for providing accurate information about weight, dimensions and handling requirements. Man with a van UK services often involve stairways, narrow entrances, limited parking and shared access, and these conditions may increase the risk of minor scuffs or access-related delays. We are not liable for damage caused by defective goods, poor packaging, structural defects in furniture, pre-existing marks, inherent vice, or items that were unstable or improperly assembled before handling. Any claim for damage must be reported as soon as reasonably possible and supported with reasonable evidence.
Our total liability for any proven claim, whether in contract, tort or otherwise, shall not exceed the amount paid for the specific service that gave rise to the claim, except where the law requires otherwise. Nothing in these terms excludes liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. If you wish to rely on any insurance arrangements, you must make sure they are suitable for your needs. Any additional insurance cover is subject to the terms of the insurer, not these terms alone.
Waste, Disposal and Environmental Requirements
Where waste removal, rubbish clearance, disposal, or unwanted-item collection is included as part of the service, both parties must comply with applicable UK waste legislation and environmental duties. Waste must be described accurately before collection, including whether it is household waste, mixed waste, green waste, bulky waste, electrical items, or other materials requiring special handling. We may refuse to collect items that are prohibited, contaminated, unsafe, or not covered by our disposal arrangements. The customer must not include hazardous substances, asbestos, clinical waste, chemicals, gas cylinders, oils or similar regulated materials unless we have expressly agreed in writing and confirmed lawful disposal arrangements.
Under UK waste rules, the person who produces or transfers waste retains responsibilities until the waste is lawfully handed over. You must ensure that you are entitled to dispose of the items and that they are not subject to ownership disputes, tenancy restrictions, lease conditions, or landlord requirements. If we remove waste on your instruction, you confirm that the waste has been correctly described and that no unlawful materials are concealed within it. We may request photographs, a waste description, or other details before accepting a job in order to assess compliance and safety.
Where necessary, we may use licensed waste carriers, transfer notes, receipts, or documentation to show lawful handling and disposal. You agree to provide any information needed to complete those records accurately. If a collection is later found to contain prohibited or misdescribed waste, you may be responsible for any costs, penalties, investigations, clean-up expenses, or third-party claims arising from that breach. Man with a van and waste removal work is conditional on lawful disposal, and we reserve the right to stop the job if the materials do not match the agreed description.
We aim to reduce waste and encourage reuse or recycling where practicable and lawful. However, the final method of disposal will depend on the nature of the materials and the facilities available. The customer must not ask us to dispose of items in any manner that would breach environmental law, local authority rules, duty-of-care obligations, or site conditions. If we reasonably suspect that waste may be unlawful or unsafe, we may decline the collection and charge for attendance where appropriate.
General Provisions and Governing Law
These terms form the entire agreement between the customer and the service provider in relation to the booking unless a separate written contract states otherwise. If any part of these terms is found by a court or competent authority to be invalid or unenforceable, the remaining provisions will remain in force. Any delay or failure by us to exercise a right does not mean that right is waived. A waiver is only effective if given in writing. Headings are included for convenience only and do not affect interpretation.
We may update these terms from time to time to reflect changes in law, business practice, or service scope. The version in force at the time of your booking will usually apply to that booking unless the updated terms are required by law to take effect immediately. For business customers, nothing in these terms creates a partnership, joint venture or agency relationship unless expressly stated. You may not assign your rights or obligations without our written consent, but we may assign or subcontract part of the service where appropriate and lawful.
Governing law: these terms and any dispute or claim arising out of or in connection with them, whether contractual or non-contractual, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer law gives you the right to bring proceedings elsewhere. If any issue cannot be resolved informally, both parties agree to seek a practical and proportionate solution before commencing formal legal proceedings. By booking the service, you acknowledge that you have read, understood and agreed to these Terms and Conditions.