Terms and Conditions

Man With a Van Ruislip Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Ruislip provides removal, transportation and related services within the United Kingdom. By making a booking, you agree that these Terms and Conditions will apply to all services supplied to you. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the person, firm or organisation who requests the services and in whose name the booking is made.

We, us, our means Man With a Van Ruislip as the provider of removal and transportation services.

Services means any removal, loading, unloading, packing, transportation, delivery, waste carriage or related services provided by us.

Vehicle means any van or other vehicle used by us to provide the services.

Goods means the items that you ask us to transport or handle as part of the services.

2. Scope of Services

We provide man and van style services, including local and regional removals, small house and flat moves, furniture transportation, item collection and delivery, and light commercial moves. Services are available subject to vehicle and staff availability and may be limited by access, parking and operational constraints at collection and delivery addresses.

The specific scope of your service, including addresses, dates, times, number of staff, and any additional requirements, will be agreed with you at the time of booking and confirmed in your booking confirmation.

3. Booking Process

3.1 You may request a quotation by providing accurate information regarding the addresses, access conditions, floors, lift availability, approximate volume or list of items, any heavy or unusual items, and preferred dates and times.

3.2 Quotations are based on the information you provide. If upon arrival the actual work differs significantly from the information provided, we reserve the right to amend the price or, where necessary, decline to carry out all or part of the services.

3.3 A booking is only confirmed when we have accepted your request for services and you have accepted our quotation and any applicable terms regarding deposits or pre-payments. Verbal or informal discussions do not constitute a confirmed booking.

3.4 It is your responsibility to ensure that all details in the booking confirmation are correct, including addresses, dates, times and the nature and quantity of goods. You must notify us promptly of any errors or changes.

4. Access, Parking and Restrictions

4.1 You are responsible for ensuring suitable access for the vehicle at both collection and delivery locations, including any necessary parking permits or permissions from property owners, local authorities or managing agents.

4.2 Any fines, penalties or additional charges incurred as a result of inadequate or illegal parking arrangements, where you are responsible for arranging access, may be added to your final invoice.

4.3 Where access is limited due to narrow roads, height restrictions, weight restrictions, low bridges or other constraints, we will use reasonable endeavours to complete the service but may need to adjust the method of delivery, the time taken, or the price.

4.4 We are not responsible for delays or inability to complete the service arising from access restrictions or parking problems outside our reasonable control.

5. Customer Responsibilities

5.1 You must ensure that all goods are properly packed and prepared for transport, unless we have expressly agreed to provide packing services.

5.2 Fragile or delicate items must be clearly identified and, where possible, separately packed and labelled.

5.3 You must remove or secure any loose fittings or fixtures and disconnect appliances prior to our arrival, unless otherwise agreed. We do not undertake plumbing, electrical or gas disconnection or reconnection.

5.4 You are responsible for ensuring that the goods presented for removal and transport are your property or that you have the authority of the owner to move them. You agree to indemnify us against any claim brought by any third party asserting ownership or rights over the goods.

5.5 You must not ask us to carry or handle any items that are hazardous, illegal, explosive, highly flammable, perishable or otherwise unsuitable for transport in the type of vehicle we use.

6. Booking Changes and Cancellations

6.1 If you wish to change the date, time, addresses or scope of your booking, you must notify us as early as possible. All changes are subject to availability and may result in a revised quotation.

6.2 We may charge a reasonable amendment fee where changes significantly alter the nature or scale of the services.

6.3 If you cancel your booking, the following cancellation terms will usually apply unless otherwise agreed at the time of booking:

a. Cancellation more than 7 days before the scheduled service start time: any deposit paid may be refundable or transferable at our discretion.

b. Cancellation between 7 days and 48 hours before the scheduled service start time: we may retain all or part of any deposit to cover administration and loss of business.

c. Cancellation less than 48 hours before the scheduled service start time or failure to be present at the agreed time and place: we may charge up to 100 percent of the agreed price.

6.4 We reserve the right to cancel or postpone a booking where events arise beyond our reasonable control, including but not limited to severe weather, vehicle breakdown, staff illness, accidents, road closures or safety concerns. In such cases we will make reasonable efforts to rearrange the service at a mutually convenient time. Our liability will be limited to a refund of any pre-payment for services not provided.

7. Pricing and Payment

7.1 Prices may be provided as a fixed quotation for a defined scope of work or on an hourly rate basis with a minimum charge. The basis of charging will be clearly stated in your quotation.

7.2 Unless otherwise stated, quoted prices do not include congestion charges, tolls, parking charges, fines, ferry charges or charges for additional staff. These may be added to your final invoice where applicable.

7.3 We may require a deposit or full payment in advance to secure your booking. Where payments in advance are required, the service will not be confirmed until the payment has been received.

7.4 The balance of any charges is payable on completion of the service on the same day, unless we have agreed credit terms in writing in advance.

7.5 If payment is not made when due, we may charge interest on the outstanding amount and may withhold further services until full payment is received. We may also retain goods until full payment is made, subject to applicable law.

8. Waiting Time and Additional Work

8.1 Where we are required to wait because you or your representative is late, access is not available, or keys are delayed, we may charge waiting time at our standard hourly rate.

8.2 Any additional work requested on the day that was not included in the original quotation, such as extra stops, additional items or dismantling and reassembly, may be charged at our standard rates.

9. Excluded Items and Waste Regulations

9.1 We do not carry prohibited, dangerous or illegal items, including but not limited to firearms, ammunition, explosives, gas cylinders, flammable liquids, chemicals, drugs, stolen goods or items in breach of regulatory or safety requirements.

9.2 We are not a licensed hazardous waste carrier and do not transport hazardous or clinical waste, including paints, solvents, oils, asbestos, medical waste or any substance classified as hazardous under UK law.

9.3 We operate in accordance with applicable UK waste and environmental regulations. Where we agree to remove general household or commercial waste, this will be on the basis that the waste is non-hazardous, segregated where required, and suitable for transfer to a licensed facility.

9.4 You are responsible for accurately describing any waste to be removed. If we reasonably believe that the waste is hazardous or unsuitable, we may refuse to carry it, or we may charge additional fees in line with the additional risk, handling requirements and disposal costs.

9.5 Fly-tipping is illegal. We will only dispose of waste at authorised sites and in accordance with the relevant regulations. You remain responsible for any waste that you ask us to remove until it is lawfully transferred. We may provide receipts or confirmation of lawful disposal where reasonably requested.

10. Our Liability for Loss or Damage

10.1 We will exercise reasonable care and skill in handling, loading, transporting and unloading your goods. However, you acknowledge that our services are provided on the basis of limited liability as set out in this section.

10.2 We are not liable for loss or damage arising from any of the following:

a. Poorly packed or inadequately protected goods where we did not carry out the packing.

b. Fragile items, including but not limited to glass, mirrors, china, artwork, electronics and antiques, unless they were specifically declared and suitably packed.

c. Pre-existing damage, wear and tear or inherent defects in goods.

d. Loss or damage to the contents of furniture, boxes or containers that you packed and sealed yourself.

e. Loss or damage resulting from your failure to take out adequate insurance for high-value items.

f. Delays or failures caused by events beyond our reasonable control.

10.3 Our liability for loss of or damage to goods, where we are found to be at fault, will generally be limited to the reasonable cost of repair or replacement up to a maximum amount per item or per job as notified to you or, if no amount is notified, to a reasonable sum reflecting the price paid for the service.

10.4 We will not be liable for any indirect or consequential loss, including loss of profits, loss of opportunity, loss of revenue, or any loss arising from delay, missed appointments or business interruption.

10.5 You are strongly advised to arrange suitable insurance cover for your goods during transit and handling, particularly for items of special, sentimental or high monetary value.

11. Claims and Complaints

11.1 You should inspect your goods and property as soon as reasonably possible after completion of the service.

11.2 Any visible loss or damage that you believe was caused by us should be reported to us as soon as reasonably practicable, providing details and supporting information, such as photographs and a description of the circumstances.

11.3 We will investigate any complaint in good faith and may ask for additional information to assess the claim. You agree to cooperate with reasonable requests in connection with any investigation or potential insurance claim.

11.4 Making a complaint or claim does not entitle you to withhold payment of any undisputed amount due for the services provided.

12. Customer Conduct and Safety

12.1 You agree to behave respectfully and safely towards our staff at all times. Abusive, threatening or dangerous behaviour may result in immediate termination of the service without refund.

12.2 Our staff have the right to work in a safe environment. We may suspend or cancel services if conditions at the location present a risk to health or safety, including but not limited to structural hazards, aggressive animals or unsafe working areas.

13. Data Protection and Privacy

13.1 We collect and process personal information for the purpose of managing bookings, providing services, processing payments, and handling enquiries and complaints.

13.2 We will only use your personal information in accordance with applicable UK data protection laws. We will not sell your data to third parties. We may share your information with trusted partners where necessary to deliver the services, such as additional subcontractors or payment providers.

13.3 By using our services, you agree that we may contact you with information relevant to your booking and, where permitted, with occasional information about our services. You can ask us to stop direct marketing communications at any time.

14. Subcontracting

14.1 We reserve the right to use carefully selected subcontractors or partner companies to carry out all or part of the services. Where we do so, these Terms and Conditions will still apply.

14.2 We will use reasonable care when selecting subcontractors but are not responsible for any acts or omissions beyond what would be reasonable for us to anticipate or control.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services.

16. General Provisions

16.1 If any provision of these Terms and Conditions is held by a court or competent authority to be invalid or unenforceable, that provision shall be deemed removed and the remaining provisions shall continue in full force and effect.

16.2 No waiver by us of any breach of these Terms and Conditions shall be considered as a waiver of any subsequent breach.

16.3 These Terms and Conditions constitute the entire agreement between you and us in relation to the services and supersede any prior understandings, representations or agreements, whether oral or written.

16.4 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your service.

If you have any questions regarding these Terms and Conditions, please contact us before confirming your booking so that we can clarify any points of concern.